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SecuriCare

4.81

From 150 reviews Read All Reviews

94.27% Of Reviewers Recommend SecuriCare

SecuriCare provides a free of charge home delivery service for all makes and brands of stoma and continence care products so, whatever you’re using, we’ll deliver it direct to your door. We also provide you with a range of complimentary … Read more

Convenient, discreet and free service

Our in-house pharmacy, PharmaCare, can also deliver your prescription medicines alongside your stoma and continence supplies in one convenient delivery. No more need to queue in busy pharmacies and no bulky packets to carry home! All SecuriCare products are delivered in discreet plain packaging by our reliable courier partners.

Putting you first

When you contact us, you’ll be talking to one of our team of specialist advisors who understands stoma care and incontinence (click here to meet our team). They appreciate what it’s like to face living with a stoma, being unable to control passing of urine, or caring for someone who experiences these daily challenges. Our team provide sensitive, best practice care advice, tailored to your individual needs and they’re happy to spend time answering any worries or questions you may have. They can also advise about and provide free samples, to ensure your chosen product is right for you.

SecuriCare offer so much more than just a home delivery service:

A personalised service, offering support and advice
Free samples and ongoing supplies of products from all manufacturers
Simple ordering via freephone, email, our website, text and post
A prescription collection service (subject to GP agreement) and proactive follow-ups so your supplies arrive on time
Text message delivery updates with a 1 hour window, so you don’t have to wait in all day
An ultrasonic pouch cutting service to make life easier and help you get the perfect pouch fit
A range of supportive complimentary items, from travel and lifestyle advice guides, wet and dry wipes and disposal bags, to radar keys and travel bags
Access to one of the largest independent specialist stoma care nursing teams in the UK, supporting you in hospital and providing ongoing support beyond
PharmaCare, our in-house pharmacy, delivering all your medicines alongside your stoma or continence care products

Reliability

Communication

Product Range

Friendliness

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John, May 2024

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5.00 out of 5

Reliability

Communication

Product Range

Friendliness

Easy to contact friendly supportive staff. Has been very helpful in providing alternative products to those normally supplied due to temporary a availability from the manufacturer. Supplier has always kept to agreed delivery date. No fuss. No stress.

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Clare, April 2024

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5.00 out of 5

Reliability

Communication

Product Range

Friendliness

The people that deal with you on the phone are friendly, polite & they check with you that everything is right. You couldn't really ask for a better service than these people provide, I've never had any problems or worries. Thank you.

Reply from SecuriCare

30th April 2024

Hi Clare, Thank you for the wonderful feedback! We're delighted our friendly and attentive team has provided you with an outstanding experience, ensuring all your needs are met without any worries. Reviews like this motivate us to continue delivering exceptional service and we appreciate you being a valued SecuriCare customer!

Regards

Kaitlin O'Brien - SecuriCare

Mrs, April 2024

Upvote

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

Have used Securicare,for 9 years,and no problems with supplies, deliveries. The staff are so friendly and helpful,and keep you informed. I really recommend this company.

Reply from SecuriCare

30th April 2024

Thank you so much for your kind words and for trusting SecuriCare with your supply needs over the past 9 years. We're delighted to know that our friendly staff and reliable delivery service have consistently met your expectations! We appreciate you recommending SecuriCare and look forward to continuing to provide you with an exceptional experience.

Regards

Kaitlin O'Brien - SecuriCare

Robert, April 2024

1/1 - (1 vote)

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

From Day 1, three years ago, I have been given superb service by SecuriCare. Because of their reliable and friendly service relating to stoma supplies, I transferred my other medical prescriptions to them when my previous supplier's performance dwindled. Top marks in my books!

Reply from SecuriCare

23rd April 2024

Hi Robert! We are delighted to read that you have been consistently receiving superb service from our team over the past three years regarding your stoma supply needs. Providing reliable and friendly support is truly at the heart of what we strive for every day. We deeply appreciate your trust in transferring your additional medical prescriptions to us as well. It's a testament to the high standards our team upholds in serving our customers. Ensuring seamless and top-quality service is our utmost priority. Thank you again for your kind words and for being a valued SecuriCare customer. We look forward to continuing to meet and exceed your expectations through our dedicated care and attention.

Regards

Kaitlin O'Brien - SecuriCare

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