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Fittleworth

4.52
From 494 reviews Read All Reviews
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Fittleworth provides everything you need from your home dispensing service. Here at Fittleworth, we understand that every person’s health needs are unique, so we have built a trusted and dedicated home dispensing and clinical advice service that caters to all … Read more

Reliability
Communication
Product Range
Friendliness

Anthony, May 2024

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth fell down on the very first order I placed. Their 'Welcome Pack' helpfully proposes that you 'order when you have at least two weeks supply left'. Having done that - and only then told that the sales office would be out of action from 1st May - 7th May - I heard nothing more. I phoned again over a week later and was told this time that the product was out of stock and given an in-stock date in 5-10 days time. Or maybe not. So what to do if you really need the prescribed products……. hope for the best.

Reply from Fittleworth
1st May 2024

Hi Anthony, I am so sorry to see that your start with us has not been the experience we would like to offer. I would like to look into this for you. Please can you email DRMqueries@fittleworth.com with your full name and DOB and I will take a look into this for you as soon as we are open and able to following our temporary closure.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Joan, May 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have no complaints at all. Every thing first class

Reply from Fittleworth
1st May 2024

Hello Joan, Thank you so much for taking the time to leave us a review, I am pleased to see everything is going well for you! Please shout if you ever need anything.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Brian, May 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been receiving products from Fittleworth now for 4 years never once has there been a problem with my order I get an e mail to remind me that my order is due I then e mail them back and I’m then e mailed a delivery date that is 100% the day your order will be delivered in a brown cardboard box with no means of identifying the contents so nobody would know what’s inside I for one can’t speak highly enough about the Fittleworth team always friendly if you ring Joan’s 100% professional

Reply from Fittleworth
1st May 2024

Hi Brian, Wow, that a lovely review! Thank you for taking the time to leave us one. I am so pleased we are able to help you and I am glad the team are always friendly. Take care.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

John, April 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Never had any problems with any of the products at all and delivery is as they say it will be

Reply from Fittleworth
1st May 2024

Hi John, Thanks so much for taking the time to leave us a review, we really appreciate it. Glad to see you have never had a problem with your deliveries. Have a lovely day.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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