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Review for Fittleworth by Stephanue

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Stephanue, July 2023

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Tried using fittleworth as my stoma nurse started me with them after surgery. Tried to stick with them for 3 months as I didn’t want to upset my stoma nurse. They were very slow sending my items taking anything up to a fortnight to get it. When you’re waiting for important supplies like stoma bags you can’t be left waiting. There was never any continuation in letting you know tge progress of your order. When

Tried using fittleworth as my stoma nurse started me with them after surgery. Tried to stick with them for 3 months as I didn’t want to upset my stoma nurse. They were very slow sending my items taking anything up to a fortnight to get it. When you’re waiting for important supplies like stoma bags you can’t be left waiting. There was never any continuation in letting you know tge progress of your order. When the 3 months came to an end I changed to a different supplier, my stoma nurse isn’t happy but at least I now get my supplies.

Reply from Fittleworth
14th July 2023

Hello, Thank you for taking the time to leave a review. We try very hard to get it right every time and it is disappointing that your experience did not match our goal of a quick, discreet and reliable service. I apologise that we didn't get this right for you. If you would like me to look into this further for you, please email me at caring@fittleworth.com for the attention of myself. Kind regards, Laura - Complaints Resolution Team Leader

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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