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Review for Fittleworth by Maureen

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Maureen, April 2024

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5.00 out of 5
Reliability
Communication
Product Range
Friendliness

After using Fittleworth for many years we have had our first letdown. When I ordered night cathaterbags they were in stock given delivery day,received text saying were coming and then today day of delivery got email saying out of stock got to wait another 2 weeks when hopefully they will be back in stock. Why take order when you you haven't got them. SORRY to have this moan but this is very important item in

After using Fittleworth for many years we have had our first letdown. When I ordered night cathaterbags they were in stock given delivery day,received text saying were coming and then today day of delivery got email saying out of stock got to wait another 2 weeks when hopefully they will be back in stock. Why take order when you you haven't got them. SORRY to have this moan but this is very important item in my husband s life.Had my little moan so thanks for past service and keep up good work.

Reply from Fittleworth
22nd April 2024

Hello Maureen, Thank you for your feedback, it is really important to us. I understand that this must be frustrating, please can you email DRMqueries@fittleworth.com with your husbands full name and DOB and we will take a look at this for you to make sure your husband has what he needs. Thank you in advance and have a lovely day.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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