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Review for Amcare by Convatec by Alwine

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Alwine, September 2026

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3.75 out of 5
Reliability
Communication
Product Range
Friendliness

I changed to Amcare a few months ago after having had many problems with Fittleworth. They promised to manage my deliveries better, but sadly this has not been the case to date. The things which have gone wrong are: - not having my products in stock and then struggling to fulfil the order - slow to fulfil order once prescription received from GP - poor communication between warehouse and their office, so if there is

I changed to Amcare a few months ago after having had many problems with Fittleworth. They promised to manage my deliveries better, but sadly this has not been the case to date. The things which have gone wrong are: - not having my products in stock and then struggling to fulfil the order - slow to fulfil order once prescription received from GP - poor communication between warehouse and their office, so if there is a problem with the order this is not communicated back to the office and the client does not get informed - staff are polite and helpful and apologetic. - I hope they will improve

Reply from Amcare by Convatec
15th September 2026

Thank you for your feedback, Alwine. We're really sorry to hear that your experience hasn't fully met expectations and that you've encountered issues with your deliveries. We appreciate you recognising the friendliness and helpfulness of our team, and we're sorry for the frustration these issues have caused. If you'd like to discuss your experience further, please don't hesitate to contact our Customer Services team by calling 0800 88 50 50 or emailing enquiry@amcaregroup.co.uk so we can look into this for you. Thank you for choosing Amcare. 💜

Regards

Rebecca C - Amcare by Convatec

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