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Review for Amcare™ Group by Alison

Alison, June 2021

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2.50 out of 5
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For several weeks I have been unable to get an answer on their phones. They replied to one email to say my prescription was with them and my order would ho out that week. Still waiting over a week later. They are no longer answering emails and was on hold many times and have given up. What is the problem with Amcare? The products are essential medical items and they cannot treat customers like this.

For several weeks I have been unable to get an answer on their phones. They replied to one email to say my prescription was with them and my order would ho out that week. Still waiting over a week later. They are no longer answering emails and was on hold many times and have given up. What is the problem with Amcare? The products are essential medical items and they cannot treat customers like this.

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Reply from AmcareTM Group blank
2nd July 2021

Hi Alison, thanks for leaving us a review. We are so sorry to hear about the problems you've experienced when trying to contact us by phone and email. We have distributed letters and emails, added a statement to our website and updated our social media channels to provide information to our customers about the current situation. If you have received our communication you're sure to be aware that following a recent software update to enable us to better serve you, there have been some technical issues that have resulted in some disruption to the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure you that this is our highest priority. If you need to get in touch with us and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to help.

Regards

Sally, Customer Experience Team - AmcareTM Group

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