Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Amcare™ Group by Derek

Derek, June 2021

blank
  • blank
  • blank
  • blank
  • blank
  • blank
1.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

Have had trouble now for the past year in chasing up my catheter supplies. Keep giving you a lot waffle very polite put still get no supplies. This company started off very well 4 years ago, but now totally useless. giving me a lot of stress when your already ill and I don't need it. Still not replied to my emails sent last week, impossible to contact by telephone,

Have had trouble now for the past year in chasing up my catheter supplies. Keep giving you a lot waffle very polite put still get no supplies. This company started off very well 4 years ago, but now totally useless. giving me a lot of stress when your already ill and I don't need it. Still not replied to my emails sent last week, impossible to contact by telephone,

blank
Reply from AmcareTM Group blank
2nd July 2021

Hi Derek. We are very sorry to hear that you have had problems getting in touch with us and receiving your order. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to help.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leave a comment

Hidden
Name*
Consent*