Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Amcare™ Group by James

James, June 2021

blank
  • blank
  • blank
  • blank
  • blank
  • blank
2.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

Been with Amcare for four years! Since Christmas their service has been terrible! Chased an order from the 4th June to be told My Surgery hadn’t sent the Prescription back! Blatant lie they hadn’t asked for one! Eventually they promised to send me an order prescription on not five days later still not had anything! Sent e mails and rang no reply! Stoma Nurse has supplied me with products! Will now change companies just hopeless!

Been with Amcare for four years! Since Christmas their service has been terrible! Chased an order from the 4th June to be told My Surgery hadn’t sent the Prescription back! Blatant lie they hadn’t asked for one! Eventually they promised to send me an order prescription on not five days later still not had anything! Sent e mails and rang no reply! Stoma Nurse has supplied me with products! Will now change companies just hopeless!

blank
Reply from AmcareTM Group blank
19th July 2021

Hi James, thanks for taking the time to leave us your review. We are very sorry to hear about the issues you've had with your orders and in contacting us. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. We are sorry to hear that you are considering switching to another supplier and we would like to see if there is anything we can do to resolve these issues for you. If you have social media, you can contact us on Facebook and Twitter by searching for @AmcareGroup and we will be happy to help, or you can call our Customer Care Centre on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leave a comment

Hidden
Name*
Consent*