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Review for Amcare™ Group by Jane

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Jane, January 2022

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have always been helpful and friendly! If I run out of things, they will post supplies in advance of the order too.I did have a problem twice, but it was due to a lack of goods at the Depot, and the lady still managed to find me bags!! Their recent changes mean it is a bit more difficult to reach them on the phone, but overall their service is very good.

Amcare have always been helpful and friendly! If I run out of things, they will post supplies in advance of the order too.I did have a problem twice, but it was due to a lack of goods at the Depot, and the lady still managed to find me bags!! Their recent changes mean it is a bit more difficult to reach them on the phone, but overall their service is very good.

Reply from Amcare by Convatec
10th January 2022

Hi Jane, thank you for leaving us your positive review, your feedback is very much appreciated. We are glad to hear you find the team helpful and friendly and that they have been able to help when you have had a couple of problems with the supply of your products. We always try our best to find a solution so we are delighted to hear your comments. We are working hard daily to bring call waiting times down so thank you for bearing with us. We are also available to contact via email at enquiry@amcaregroup.co.uk or through social media on Facebook, Twitter and Instagram if that is more convenient for you. Thank you once again.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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