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Review for Amcare™ Group by Kerry

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Kerry, August 2022

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Not great. Have been receiving my supplies vis Amcare for 5 years only to be told that they will no longer supply competitor brand products. If Amcare truly understood their customers, as they imply they do on their website, then they would know how important finding the right products are to ostomates and in most cases, it will have been a trial to find the right pouch. So to suddenly stop suppling the patient's choice

Not great. Have been receiving my supplies vis Amcare for 5 years only to be told that they will no longer supply competitor brand products. If Amcare truly understood their customers, as they imply they do on their website, then they would know how important finding the right products are to ostomates and in most cases, it will have been a trial to find the right pouch. So to suddenly stop suppling the patient's choice of pouch is a major issue and cause of stress. I question the integrity of a company that has chosen profits over patients. Nice that their 'forevercaring' team only care enough to give their patients immediate notice that competitor brands are being withdrawn…very caring indeed! And all this from a 'world class' service…better look for a universe class service if this is what I can expect from a world class one.

Reply from Amcare by Convatec
21st October 2022

Good afternoon Kerry, we are very sorry to hear about your experience with Amcare recently. If there is anything we can do to rectify this for you or if we can be of any help in the future, please call the Care Centre on 0800 88 50 50 or send an email to enquiry@amcaregroup.co.uk and we will be happy to assist you.

Regards

Sam - Amcare by Convatec

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