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Review for Amcare™ Group by Linda

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Linda, June 2021

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Had this review been submitted last month it would have been 5 stars all round but now I am unable to contact customer services to find out what's happend to my order placed nearly 3wks ago.Will now have to contact my health board to find out about emergency supplies, so stressed!

Had this review been submitted last month it would have been 5 stars all round but now I am unable to contact customer services to find out what's happend to my order placed nearly 3wks ago.Will now have to contact my health board to find out about emergency supplies, so stressed!

Reply from Amcare by Convatec
19th July 2021

Hi Linda, we're very sorry to learn about the problems you've had receiving your order and that you have struggled to get through to our Customer Care team, which has caused you distress. We have been experiencing a significant increase in our call and email volumes as a result of the implementation of our software upgrade, and this has led to some delays with response times and customers receiving their orders. We are working around the clock to fix the issues and we would like to be able to help resolve your query. You can contact us through our social media accounts on Facebook or Twitter (search for Amcare Group) or you can send us an email to enquiry@amcaregroup.co.uk if you would prefer and we will be able to access your account and look into your order status or place a new order for you.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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