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Review for Amcare™ Group by Lindsey

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Lindsey, January 2022

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Awful. Truly awful. Just sent my second complaint to try and get my items delivered 7 weeks after ordering. Over the last 18 months in particular things have been late, items missing, can’t get through on the phone, emails not answered. It’s been awful and I’m going elsewhere from now on. Would not recommend to anyone.

Awful. Truly awful. Just sent my second complaint to try and get my items delivered 7 weeks after ordering. Over the last 18 months in particular things have been late, items missing, can’t get through on the phone, emails not answered. It’s been awful and I’m going elsewhere from now on. Would not recommend to anyone.

Reply from Amcare by Convatec
5th July 2022

Hi Lindsey, we would like to apologise for the delayed response to your review. Thank you for taking the time to leave us your feedback and we're very sorry to hear about your experience. If there is anything we can do to rectify this for you, please call the Care Centre on 0800 88 50 50, send an email to enquiry@amcaregroup.co.uk or contact us through our social media channels on Facebook or Twitter so that we can look into this further for you.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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