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Review for Amcare™ Group by Paul

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Paul, June 2021

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1.25 out of 5
Reliability
Communication
Product Range
Friendliness

I also agree with the coments made, i too have spent hours on the phone trying to get my order sent, sent email`s and each time they said that they would send my order, nearly a month later i still have not received it . their customer service is rubbish no returned calls as promised no email`s no contact at all. This company should be struck off the NHS as they have left many people

I also agree with the coments made, i too have spent hours on the phone trying to get my order sent, sent email`s and each time they said that they would send my order, nearly a month later i still have not received it . their customer service is rubbish no returned calls as promised no email`s no contact at all. This company should be struck off the NHS as they have left many people like myself in a situation that we never wanted to happen, i have been using old samples that do not stick and stoma caps, it is not as if you can just pop out and buy your bits from a local shop !!!!!!!!!! i am now using Coloplast Charter who after one phone call sent out my order which i received the next day. Paul, Watford.

Reply from AmcareTM Group
2nd July 2021

Hi Paul. We are very sorry to hear that you have had problems getting in touch with us and receiving your order. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to help.

Regards

Sally, Customer Experience Team - AmcareTM Group

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