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Review for Amcare™ Group by Rana

Rana, July 2021

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2.00 out of 5
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For last 18 months I have used Amcare services for my father. This used to be an excellent service, even during the peak of pandemic. However, since last month the customer service have gone down completely. I have sent emails and listened to to same old on-hold music for more than 30 mins EVERY DAY . No one cares to answer the phone and reply emails. Considering the service who they provide to, Amcare should. Read more

For last 18 months I have used Amcare services for my father. This used to be an excellent service, even during the peak of pandemic. However, since last month the customer service have gone down completely. I have sent emails and listened to to same old on-hold music for more than 30 mins EVERY DAY . No one cares to answer the phone and reply emails. Considering the service who they provide to, Amcare should have a good grip on the communication and customer service , unfortunately they seemed to have failed big time.

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Reply from AmcareTM Group blank
8th July 2021

Hi Rana. We are very sorry to hear about the problems you've experienced recently with your father's deliveries and trying to contact us. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your father's order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of your father's current order.

Regards

Sally, Customer Experience Team - AmcareTM Group

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