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Review for Amcare™ Group by Robert

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Robert, July 2021

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Appalling service . Over the last few weeks I have spent hours on hold all at different times , tortured by the music . I have left message early morning on the answer machine . Sent two emails . One I asked where is your disaster recovery plan , even advised to go out a but 50 mobiles so they at least could phone the customers. No one has contacted me . I nearly ran

Appalling service . Over the last few weeks I have spent hours on hold all at different times , tortured by the music . I have left message early morning on the answer machine . Sent two emails . One I asked where is your disaster recovery plan , even advised to go out a but 50 mobiles so they at least could phone the customers. No one has contacted me . I nearly ran out of supplies . In desperation I went to one of Amcares competitors. Ordered and they delivered in just over a week .

Reply from AmcareTM Group
8th July 2021

Hi Robert. Thank you for taking the time to leave us your feedback. We are sorry to hear about the issues you've had contacting us and receiving your orders. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are very sorry to learn that you have taken the decision to leave Amcare, but we understand your frustrations and apologise wholeheartedly for the service you have received over the past few weeks. If we can be of any further help, please don't hesitate to contact us, and if you have any problems getting in touch by phone or email, then you can also contact us through our social media channels including Facebook and Twitter. We wish you the best for the future and thank you for your custom.

Regards

Sally, Customer Experience Team - AmcareTM Group

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