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Review for Amcare™ Group by Robin

Robin, July 2021

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2.25 out of 5
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I have been with Amcare for 21 years and was happy with their staff and performance up until early May this year. I have now tried to phone them for a total time of over 2 hours and nobody has answered yet. I could try emailing but I have no faith that this will help. I have a letter from Customer Care Director Julie Gill about their problems but no real details about what they. Read more

I have been with Amcare for 21 years and was happy with their staff and performance up until early May this year. I have now tried to phone them for a total time of over 2 hours and nobody has answered yet. I could try emailing but I have no faith that this will help. I have a letter from Customer Care Director Julie Gill about their problems but no real details about what they are doing to rectify the situation. I would like to continue to use them but they need to start correcting matters VERY soon

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Reply from AmcareTM Group blank
9th July 2021

Hi Robin. We are sorry to hear about the problems you've had receiving your orders since May. As you will be aware from the letter you received, we have recently experienced issues with our IT system as a result of a software upgrade, which was implemented to enable us to better serve our customers. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of your current order.

Regards

Sally, Customer Experience Team - AmcareTM Group

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