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Review for Amcare™ Group by Roger

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Roger, July 2021

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

I originally was getting product from BCA Direct which now seems to be AMCARE or did someone just change my supplier without telling me? Like almost all recent reviews I cannot get any indication of product delivery. They do not answer the 0800 phone number and have sent me 2 letters & an Email with platitudes but no delivery promise. IT'S NOT LONG BEFORE I RUN OUT OF PRODUCT. I WOULD SUGGEST WE ALL VOTE

I originally was getting product from BCA Direct which now seems to be AMCARE or did someone just change my supplier without telling me? Like almost all recent reviews I cannot get any indication of product delivery. They do not answer the 0800 phone number and have sent me 2 letters & an Email with platitudes but no delivery promise. IT'S NOT LONG BEFORE I RUN OUT OF PRODUCT. I WOULD SUGGEST WE ALL VOTE WITH OUR FEET AND FIND A NEW SUPPLIER.

Reply from AmcareTM Group
9th July 2021

Hi Roger. We would like to extend our apologies about the problems you've had receiving your orders recently. I can confirm that BCA Direct was taken over by Amcare quite some time ago and you should have received communication about that at the time so we're sorry if you didn't receive that. As you will be aware from the recent letter you received, we have recently experienced issues with our IT system as a result of a software upgrade, which was implemented to enable us to better serve our customers. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of your current order.

Regards

Sally, Customer Experience Team - AmcareTM Group

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