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Review for Amcare™ Group by Stephen

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Stephen, October 2021

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

I stopped using Amcare in July after months of lost orders, problems sending pharmacy requests, and at times getting very close to running out of stoma supplies. The telephone staff however were always very cheerful despite the system being diabolical. To top it all I’ve just received a parcel from them today (I’ve not placed an order with them since July), containing one item which I used to order, with an invoice enclosed with NO

I stopped using Amcare in July after months of lost orders, problems sending pharmacy requests, and at times getting very close to running out of stoma supplies. The telephone staff however were always very cheerful despite the system being diabolical. To top it all I’ve just received a parcel from them today (I’ve not placed an order with them since July), containing one item which I used to order, with an invoice enclosed with NO explanation and NO order date. So the excuse they’ve been using about the old system being terrible and outdated, seems to have been transferred to the new system, as that seems to be just as bad.

Reply from Amcare by Convatec
10th January 2022

Hi Stephen. Thank you for taking the time to leave us your review. We are very sorry to hear that you have left Amcare and understand your frustrations over the past few months. Any outstanding items which were previously on order will be automatically sent out when they come back into stock, so this may be why you received an item weeks after your last order. If you would like us to look into this further for you, please don't hesitate to contact us on 0800 88 50 50, by email at enquiry@amcaregroup.co.uk or through our social media channels on Facebook, Twitter or Instagram.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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