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Review for Amcare™ Group by Susan

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Susan, June 2021

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been trying to contact AmCare through 2 of their numbers for 3 days holding on for over 20 minutes each time I call. I am now exceptionally low on supplies which were ordered through my Stoma Nurse. This is completely out of the ordinary and I am wondering if the business has folded, anyone know?

I have been trying to contact AmCare through 2 of their numbers for 3 days holding on for over 20 minutes each time I call. I am now exceptionally low on supplies which were ordered through my Stoma Nurse. This is completely out of the ordinary and I am wondering if the business has folded, anyone know?

Reply from Amcare by Convatec
21st June 2021

Hi Susan, thanks for leaving us your review. Sorry to hear that you've been having problems getting through to us and that you're now running low on supplies. We have recently implemented a new computer system and unfortunately this has caused us issues with our phone lines, which has in turn led to prolonged waiting times. We can assure you that we are still operating and we would like to be able to help you place your order so would ask that you send us a private message on either Facebook or Twitter (if you have either) and we can get that arranged for you. Alternatively, you can email your order across to enquiry@amcaregroup.co.uk or register for an online account on our website www.amcaregroup.co.uk to place your order. Thank you for bearing with us and we look forward to hearing from you soon.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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