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Review for Coloplast Charter by derek

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derek, September 2023

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

I was running short of several products on order awaiting approval-I checked with local gp who said approval was on way to you. I then contacted you by chat to attempt to speed up order. I got no help at all. VERY DISAPPOINTED

I was running short of several products on order awaiting approval-I checked with local gp who said approval was on way to you. I then contacted you by chat to attempt to speed up order. I got no help at all. VERY DISAPPOINTED

Reply from Coloplast Charter
13th October 2023

Thank you for your review, Derek. We sincerely apologise for the difficulties you've experienced while ordering your supplies through Coloplast Charter. We understand the frustration and inconvenience caused by the delayed prescription process. We want to address your concerns promptly and ensure we meet your expectations. To facilitate a resolution and further discuss your situation, we kindly request you to email us at help@charter.co.uk. Kind regards, Inga.

Regards

Inga - Coloplast Charter team

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