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Review for Coloplast Charter by Howzy

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Howzy, November 2022

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3.75 out of 5
Reliability
Communication
Product Range
Friendliness

Been using charter for a long while. Had a few problems over time with coloplast products leaking a few times and items not being in stock. Generally service goes smoothly but when there's a problem communication isn't great. As an example, advised via email that an item needed is out of stock. A 'substitute' product is to be sent but as there's no proactive communication I have no idea what the substitute is/will be unless

Been using charter for a long while. Had a few problems over time with coloplast products leaking a few times and items not being in stock. Generally service goes smoothly but when there's a problem communication isn't great. As an example, advised via email that an item needed is out of stock. A 'substitute' product is to be sent but as there's no proactive communication I have no idea what the substitute is/will be unless I ring up and query it. When I do no-one at charter knows. They're always friendly but I'd prefer a 100% service that delivers when I need it to rather than sympathy.

Reply from Coloplast Charter
8th December 2022

Thank you for your review, Howzy. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

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