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Review for Coloplast Charter by Karen

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Karen, August 2026

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

Sadly recently i have been very let down by Charter and am still outstanding Urostomy Bags from an order placed in July. Lack of communication and very hard to get to speak to them. Was sent an alternative product but was not suitable. I rang to tell them and still waiting to hear back from them. Not good when you cannot rely on them to deliver essential products needed for day to day living.

Sadly recently i have been very let down by Charter and am still outstanding Urostomy Bags from an order placed in July. Lack of communication and very hard to get to speak to them. Was sent an alternative product but was not suitable. I rang to tell them and still waiting to hear back from them. Not good when you cannot rely on them to deliver essential products needed for day to day living.

Reply from Coloplast Charter
26th August 2026

Hello Karen, I'm very sorry that you've not had a great experience. I would love to help put this right. If you could share your contact details, I will have one of the team contact you ASAP. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

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