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Review for Coloplast Charter by Katherine

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Katherine, November 2022

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3.50 out of 5
Reliability
Communication
Product Range
Friendliness

The reason I am writing this review is that I am really surprised that this company uses so much wasteful packaging and non environmentally friendly materials. LIke all pharma companies that I know, they lag behind in their adoption of an eco friendly policy. Also, if you are thinking of complaining about a faulty product, I found that they are extremely pedantic and difficult about accepting that a product of theirs could not work properly

The reason I am writing this review is that I am really surprised that this company uses so much wasteful packaging and non environmentally friendly materials. LIke all pharma companies that I know, they lag behind in their adoption of an eco friendly policy. Also, if you are thinking of complaining about a faulty product, I found that they are extremely pedantic and difficult about accepting that a product of theirs could not work properly and tend to try and blame the customer. I had to send serial numbers and return the relevant items by post which was a hassle for me as I am ill. It is also the only company that I am aware I can use for my orders and I am sure that this is true for many NHS patients so I cannot compare it with any other making a review fairly pointless but here goes anyway.

Reply from Coloplast Charter
8th December 2022

Thank you for your review, Katherine. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com.

Regards

Inga - Coloplast Charter team

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