Upvote
Kay, August 2024
Reliability
Communication
Product Range
Friendliness
I have witnessed a huge decline in customer service at Charter. I have been using the company for 7 years and it’s impossible to get anything correct. The website had multiple issues that lead to being unable to order online. As a person who cannot use phone it was impossible to find a member of staff who could correctly place my order and it was wrong every month. My order was questioned every month even
I have witnessed a huge decline in customer service at Charter. I have been using the company for 7 years and it’s impossible to get anything correct. The website had multiple issues that lead to being unable to order online. As a person who cannot use phone it was impossible to find a member of staff who could correctly place my order and it was wrong every month. My order was questioned every month even when ordering items I have used for years delaying my prescription for 5 weeks. I lost my named contact 5 years ago and now have no one to contact which adds to the issues. Communication is very poor and issues with products and the quality control aspect is lacking. It’s changed alot since Covid and is no longer a suitable company to rely on. I cannot rely on a company that can’t communicate.
