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Review for Coloplast Charter by Louise

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Louise, November 2022

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I was not notified by a change of item, therefore delaying my delivery. In fact I just had enough items to cover this delay. In addition the courier (DPD) did not follow directions for leaving the package in a safe place in the event I was not home, which I wasnt. I had an e-mail from DPD re delivery and I re-iterated the instructions, but they were not adhered to. Instead the package was left

I was not notified by a change of item, therefore delaying my delivery. In fact I just had enough items to cover this delay. In addition the courier (DPD) did not follow directions for leaving the package in a safe place in the event I was not home, which I wasnt. I had an e-mail from DPD re delivery and I re-iterated the instructions, but they were not adhered to. Instead the package was left at my front door for all to see, and it therefore could have been stolen - especially as it is the Christmas build up. I have asked DPD to contact me regarding this, but the earliest someone can call me is 16th December!

Reply from Coloplast Charter
8th December 2022

Thank you for your review, Louise. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

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