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Review for Coloplast Charter by MATTHEW

1/1 - (1 vote)

MATTHEW, January 2023

1/1 - (1 vote)
1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely dreadful company if I could give a minus score I would, half the prescription was sent no explanation as to where the other half is, so a call when you can get through gets a unhelpful, uninterested response. Without the hospital stepping in to supply my products this company would quite happily leave you without any essential products. Eventually I have been sent the remainder of my prescription 3 weeks later. Very poor

Absolutely dreadful company if I could give a minus score I would, half the prescription was sent no explanation as to where the other half is, so a call when you can get through gets a unhelpful, uninterested response. Without the hospital stepping in to supply my products this company would quite happily leave you without any essential products. Eventually I have been sent the remainder of my prescription 3 weeks later. Very poor

Reply from Coloplast Charter
5th January 2023

Thank you for your review, Matthew. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

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