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Review for Coloplast Charter by Rob

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Rob, November 2022

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am not happy with the text messages I get early hours if the morning at 6am to say my delivery is on its way it would be better to get these after 8 am in the morning. Some of the catheter night and day leg bags have been faulty in my last delivery which I believe have also been faulty to others as well. The night bags fell off 3 times in one week

I am not happy with the text messages I get early hours if the morning at 6am to say my delivery is on its way it would be better to get these after 8 am in the morning. Some of the catheter night and day leg bags have been faulty in my last delivery which I believe have also been faulty to others as well. The night bags fell off 3 times in one week at night time causing damage to my memory foam which I paid a lot of money for. Normally before this everything as been 100 % perfect

Reply from Coloplast Charter
28th November 2022

Thank you for your review, Rob. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue.

Regards

Inga - Coloplast Charter team

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