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Review for Coloplast Charter by S

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S, November 2024

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have had several orders sent to the wrong doctors and therefore not fulfilled. No communication. Orders cancelled because the flavour removal spray changed from apple to blackberry,same brand same size same supplier, but cancelled because it’s a different product. When you call you can’t get help because the first people to answer can’t communicate with other departments. It’s without doubt the worst company to be responsible for such an important medical response.

I have had several orders sent to the wrong doctors and therefore not fulfilled. No communication. Orders cancelled because the flavour removal spray changed from apple to blackberry,same brand same size same supplier, but cancelled because it’s a different product. When you call you can’t get help because the first people to answer can’t communicate with other departments. It’s without doubt the worst company to be responsible for such an important medical response.

Reply from Coloplast Charter
2nd December 2024

Hi S, I’m truly sorry to hear about the issues you’ve encountered with your orders. We’d appreciate the opportunity to look into this matter further and resolve it to your satisfaction. Please contact us directly at hcdr@coloplast.com so we can address your concerns and ensure this issue is resolved promptly.

Regards

Inga - Coloplast Charter team

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