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Review for Fittleworth by alan

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alan, August 2026

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2.50 out of 5
Reliability
Communication
Product Range
Friendliness

I wish I were able to write a glowing, positive review, but I am afraid I cannot To order from you, I have to send my prescription to my doctors surgery, who is to send it to "Pharmacy to U", who in turn relay it to you, and then usually NOTHING. I do not get the items requested, and then on sending yourselves an email reminding, of the outstanding items, again not a reply email

I wish I were able to write a glowing, positive review, but I am afraid I cannot To order from you, I have to send my prescription to my doctors surgery, who is to send it to "Pharmacy to U", who in turn relay it to you, and then usually NOTHING. I do not get the items requested, and then on sending yourselves an email reminding, of the outstanding items, again not a reply email wise, nor do I get the items. Where is the breakdown occurring?? i currently have an order pending, this time you acknowledge me, that it is awaiting delivery, I do hope that this is the case, but hope you might be able to find out the lack of responses previously, Alan.

Reply from Fittleworth
5th August 2026

Thank you for your feedback. We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when there are delays or issues with prescriptions being passed between services, and when the items you need do not arrive as expected. We're also sorry to learn that you feel your follow-up emails have gone unanswered. Please email us at talktous@fittleworth.com with your details and complaint so we can investigate your concerns further and ensure they are reviewed by the appropriate team.

Regards

Joana, Customer Experience Specialist - Fittleworth

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