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Review for Fittleworth by Amelia

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Amelia, September 2026

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

My problem was fit as my body changed but I had to complain twice about delivery I made sure they had my address and neighbour incase we had an appointment checked our delivery for DPD was shocked my delivery was in the refuse bin and as they didn’t update the app it had been there 3 days to fittleworth sent more following month I was going to put rubbish in my recycle and delivery guy

My problem was fit as my body changed but I had to complain twice about delivery I made sure they had my address and neighbour incase we had an appointment checked our delivery for DPD was shocked my delivery was in the refuse bin and as they didn’t update the app it had been there 3 days to fittleworth sent more following month I was going to put rubbish in my recycle and delivery guy was putting delivery under my car when he saw me he handed it to me he had not rung my ring door bell or knocked fittleworth have since changed the delivery people because of complains my other problem is as my stone was fitted less than 6 months ago a lot of company’s say you cave to go though you stomach nurse for company change that’s ok if your stomach nurse helps ours didn’t visit just wanted to email back and for and not read our emails properly

Reply from Fittleworth
16th September 2026

Thank you for your feedback. We're sorry to hear about the delivery issues you've experienced and understand how frustrating this must have been, particularly when your delivery was left in a refuse bin and you were not notified. We're pleased that our team was able to arrange a replacement for you when the issue was identified, but we appreciate that this should not have happened in the first place. We also understand how concerning it must have been to discover the delivery several days later. Thank you for taking the time to share your experience with us. Your feedback is important and helps us continue to improve the service we provide.

Regards

Joana, Customer Experience Specialist - Fittleworth

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