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Review for Fittleworth by Amie

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Amie, August 2023

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3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Had a huge problem with my delivery and someone at customer services made me feel like I was some sort of idiot that didn’t know their own address. This was escalated and a manger or someone higher confirmed it was delivered to the wrong address. I then got an email about a product that was out of stock that I haven’t used so now I’m waiting to see what bags get delivered. I’ve never had

Had a huge problem with my delivery and someone at customer services made me feel like I was some sort of idiot that didn’t know their own address. This was escalated and a manger or someone higher confirmed it was delivered to the wrong address. I then got an email about a product that was out of stock that I haven’t used so now I’m waiting to see what bags get delivered. I’ve never had a problem with this company but I am going to change suppliers as this experience has given me extreme doubts.

Reply from Fittleworth
25th August 2023

Hello Amie, Thank you for leaving a review, I am really sorry to see your most recent order has had so many problems. I would like to look into this further for you - please may you email caring@fittleworth.com FAO Laura. Thank you in advance and I hope to speak to you soon.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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