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Review for Fittleworth by Angela

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Angela, September 2026

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have made numerous formal complaints about the complementary items that are very much needed for my circumstances. My stoma nurse has contacted Fittleworth to explain the reasons why I need the full allocation of complementary items and I have even phoned the company to confirm exactly how many items I am entitled to. I have never been sent the maximum number of items that I have been told are allowed even though I have

I have made numerous formal complaints about the complementary items that are very much needed for my circumstances. My stoma nurse has contacted Fittleworth to explain the reasons why I need the full allocation of complementary items and I have even phoned the company to confirm exactly how many items I am entitled to. I have never been sent the maximum number of items that I have been told are allowed even though I have been told on numerous occasions that a request has been added to my orders for the packers to add on each delivery. The last 2 complaints have been totally ignored so I phoned Fittleworth to inform them that they have left me with no choice but to change my supplier and was told by a very bored customer service representative that I will basically just get what I’m given anywhere else too. Wow, no words! I have now changed my stoma equipment supplier as it’s like pulling teeth getting this company to actually care less.

Reply from Fittleworth
16th September 2026

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding the complementary items you have received. As this is a specific issue relating to your individual circumstances, we would like the opportunity to review this further. Please contact us at talktous@fittleworth.com, and a member of our management team will be happy to look into this for you. Thank you for bringing this matter to our attention.

Regards

Joana, Customer Experience Specialist - Fittleworth

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