Upvote
I have made numerous formal complaints about the complementary items that are very much needed for my circumstances. My stoma nurse has contacted Fittleworth to explain the reasons why I need the full allocation of complementary items and I have even phoned the company to confirm exactly how many items I am entitled to. I have never been sent the maximum number of items that I have been told are allowed even though I have
I have made numerous formal complaints about the complementary items that are very much needed for my circumstances. My stoma nurse has contacted Fittleworth to explain the reasons why I need the full allocation of complementary items and I have even phoned the company to confirm exactly how many items I am entitled to. I have never been sent the maximum number of items that I have been told are allowed even though I have been told on numerous occasions that a request has been added to my orders for the packers to add on each delivery. The last 2 complaints have been totally ignored so I phoned Fittleworth to inform them that they have left me with no choice but to change my supplier and was told by a very bored customer service representative that I will basically just get what I’m given anywhere else too. Wow, no words! I have now changed my stoma equipment supplier as it’s like pulling teeth getting this company to actually care less.

