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Review for Fittleworth by Anonymous

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Anonymous, December 2023

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Useless…. Keep on ordering "on an urgent basis" as the turnaround times are so slow… I have to repeat the same story every week as they do not seem to understand I need a larger quantity than others. The typical excuse is that they do not have a prescription from my GP. My GP has confirmed he sent the prescription. Or that they do not have any items in stock. Do not bother, go to

Useless…. Keep on ordering "on an urgent basis" as the turnaround times are so slow… I have to repeat the same story every week as they do not seem to understand I need a larger quantity than others. The typical excuse is that they do not have a prescription from my GP. My GP has confirmed he sent the prescription. Or that they do not have any items in stock. Do not bother, go to Coloplast Charter instead

Reply from Fittleworth
6th December 2023

Hello, I am really sorry to see how many problems you have had with your deliveries. Please can you send me your name and DOB to caring@fittleworth.com FAO Laura and I will happily take a look into your concerns and issues raised. Thank you in advance, Laura

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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