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Review for Fittleworth by Bev

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Bev, September 2026

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5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My only complaint against Fittleworth is since they changed their delivery company from DPD to DHL. My Dad only receives an anticipated delivery a couple of hours beforehand and times lots given by DHL are often not met. A recent delivery allegedly was delivered to him, accompanied by a photo sadly he leaves in assisted living complex the photo was just of the front door keypads? The driver never pushed his door number or tried

My only complaint against Fittleworth is since they changed their delivery company from DPD to DHL. My Dad only receives an anticipated delivery a couple of hours beforehand and times lots given by DHL are often not met. A recent delivery allegedly was delivered to him, accompanied by a photo sadly he leaves in assisted living complex the photo was just of the front door keypads? The driver never pushed his door number or tried to deliver the package, this never happened with DPD they never left the parcel anywhere and gained access to the complex and handed the delivery to my Dad - there is no communication with the new supplier either which makes it more difficult to plan So as to not miss a delivery. On the plus side, Fittleworth staff are extremely friendly and helpful, they chased the non delivery with the company and sent out another which again was left at the doorway of the complex luckily someone was coming in and received it for him, brought it on and handed to my Dad - please try another delivery company asap the new ones are rubbish!…I know it comes down to cost but surely quality over cost should prevail

Reply from Fittleworth
16th September 2026

Thank you for your feedback. We're sorry to hear about the difficulties your Dad has experienced since the change in delivery provider. We understand how important reliable deliveries and accurate delivery updates are, particularly when deliveries are being made to an assisted living complex. We're especially sorry to hear about the recent delivery experience you described and appreciate how frustrating this must have been for both you and your Dad. This is not the level of service we aim to provide. If you have not already done so, we would encourage you to contact our Customer Service team to formally raise a complaint so that the matter can be investigated further. Thank you for bringing your concerns to our attention and for taking the time to share your feedback.

Regards

Joana, Customer Experience Specialist - Fittleworth

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