Review for Fittleworth by Beverley

Usually the service from Fittleworths has been excellent. Recently Coloplast changed their adaptors to connect the day Urostomy bags to the night drainage bags. I had a supply of day bags that were incompatible with the new night bag adaptors. I reported this to Fittleworths who told me to contact Coloplast. They were very helpful and sent out the correct adaptors compatible with the boxes of urostomy bags I had. They also told me that all their customers had been updated with the changes and videos of how to use them sent to their customers. I did contact Fittleworths but to date still have had no update from them on the new adaptors. I have recently placed my usual order so will see what is sent this time. Also in the past I received a box of 10 day bags and found that 4 of them were frayed at the edge making them unusable as they leaked. I contacted Fittleworths and attached photographs stating that they need to quality check goods before sending them out. I had no reply at all. I realise now I should have dealt directly with Coloplast as their customer service feedback has been good.