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Brenda, September 2024
Reliability
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Being a new stoma patient I was hopeful that ordering my supplies would be seamless. Sadly this has not been my experience. Last month’s order ( my first) didn’t arrive as my GP had not sent my prescription through. I was so stressed as I was about to run out of some of my supplies. Nobody at Fittleworth chased up my prescription I had to do it myself. I was assured this would not happen
Being a new stoma patient I was hopeful that ordering my supplies would be seamless. Sadly this has not been my experience. Last month’s order ( my first) didn’t arrive as my GP had not sent my prescription through. I was so stressed as I was about to run out of some of my supplies. Nobody at Fittleworth chased up my prescription I had to do it myself. I was assured this would not happen again, when my emails were answered, which frequently they were not. However, here we go again. My order submitted on Sept 2nd is still not here (12th) . I emailed yesterday to chase up and received a reply today ( miracle!) saying sorry there had been a delay and my order can now be expected on the 16th. Do you not understand that we poor souls.,stuck with a stoma, don’t need the stress created by this appalling service. I will be looking into changing supplier.
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