Review for Fittleworth by Caroline

In my experience, which is just over a year so far, Fittleworth offers a good range of products, is prompt at delivery, and I appreciate that I can order online. The ordering process is a little clunky but I usually manage to work it out. However, and this is very important, communication is problematic. I have had emails remain unanswered more than once. I can't comment on friendliness, because I have not spoken to anyone. I much prefer email for communication and given that this is offered, wish it was of a higher standard and reliable. It simply has not been. I therefore haven't had the chance to rate friendliness and am happy to believe that this is satisfactory. A recent example of poor communication breakdown was that I accidentally added an incorrect item to my order, emailed Fittleworth to inform them, and heard back only that the item was not on my prescription. Which I knew, and had told them…. Trying to correct, clarify and sort this out was unnecessarily complicated, ending in a message from my GP surgery telling me I should not have ordered the item. Which I knew….! Talk about turning a simple error into a major incident… Very frustrating, and all avoidable.