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Catherine, December 2023
Reliability
Communication
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Friendliness
Been with Fittleworth since 2003 with great experience of service and deliveries …but once there is a problem they don’t seem to be able to do anything to resolve it or dare I say care. In August 2023 dpd delivered to wrong house in village . Each month since then they have failed to deliver to my home and i have ended up having to track them on their app and flag them down as
Been with Fittleworth since 2003 with great experience of service and deliveries …but once there is a problem they don’t seem to be able to do anything to resolve it or dare I say care. In August 2023 dpd delivered to wrong house in village . Each month since then they have failed to deliver to my home and i have ended up having to track them on their app and flag them down as they drive past my house. Last time the driver said it’s because the geopoint is 200 yards out and is rubbish in my area. Yesterday I was out but two people at home. Had a message to say sorry they’d missed me and would try again. Sent a lovely photo to show they tried ….not my house. This started happening when I downloaded the app but have been told it’s coincidental. I’ve diverted to local post office on this occasion. Fittleworth don’t seem to be able to help resolve the issue. Have spoken to Fittleworth on numerous occasions as Dpd successfully deliver other companies parcels here just not theirs. Now at wits end. Phoned Fittleworth nearly an hour ago to report latest debacle a very disinterested, bored sounding individual said they’d speak to the manager and call back not heard anything yet ….
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