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Review for Fittleworth by Cheryl

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Cheryl, February 2024

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Most times I have had the correct goods delivered. But this month has been a let down with a refusal to send essential seals be cause according to them they were not on the prescription ,so I had to go to my doctors surgery to sort things out ,it was ,nt any fault on their side and the seals were on the prescription,! It was onthe mean time distressing for me because without. Seals I

Most times I have had the correct goods delivered. But this month has been a let down with a refusal to send essential seals be cause according to them they were not on the prescription ,so I had to go to my doctors surgery to sort things out ,it was ,nt any fault on their side and the seals were on the prescription,! It was onthe mean time distressing for me because without. Seals I could nt use my pouches———!! I eventually when home got a delivery with 2 letters and the SEALS!! No more explanation as to why it happened —.

Reply from Fittleworth
12th February 2024

Hello Cheryl, Thank you for leaving us a review - I am really sorry to see this and would love the opportunity to take a look into this and provide an explanation. Please can you email caring@fittleworth.com FAO Laura with your full name and DOB and I would be happy to take a look.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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