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Review for Fittleworth by Christine

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Christine, July 2024

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've been with Fittleworth for over 2 yrs and it was a great service ,something has changed it took over 38 mins to get through to speak to someone, it was only when I hit to number 7 in the queue that I knew where I was in that queue. It might help if you could reserve yr place for a call back. Deliveries were always reliable but now had problems with items being sent

I've been with Fittleworth for over 2 yrs and it was a great service ,something has changed it took over 38 mins to get through to speak to someone, it was only when I hit to number 7 in the queue that I knew where I was in that queue. It might help if you could reserve yr place for a call back. Deliveries were always reliable but now had problems with items being sent out separately. I hope they I crease the number of call handlers as 38 mins is really unacceptable.

Reply from Fittleworth
22nd July 2024

Hi Christine, thank you for taking the time to leave a review. I’m sorry to hear of the problems you have had with the service received from Fittleworth. We're currently experiencing exceptionally high call/email volumes at the moment and doing everything we in order to improve this quickly and efficiently.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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