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Review for Fittleworth by Christopher

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Christopher, August 2026

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Utterly terrible service with no comprehension of the urgent need and how important the products you supply are !!! Ordered prescription with you on the 20th July just made 2nd call and still sat awaiting prescription and have only contacted gp surgery once regarding this since the 20th ! Made a phone call this Monday saying only had 4 bags left and was promised emergency delivery this Friday. Just spoken to someone once again this

Utterly terrible service with no comprehension of the urgent need and how important the products you supply are !!! Ordered prescription with you on the 20th July just made 2nd call and still sat awaiting prescription and have only contacted gp surgery once regarding this since the 20th ! Made a phone call this Monday saying only had 4 bags left and was promised emergency delivery this Friday. Just spoken to someone once again this Friday and apparently no record made of this Monday's conversation. No emergency urostomy bags due today and now been told the 3rd. And surprised to hear will only be today re contacting to chase surgery for prescription. Generally very very poor service especially considering product supplied and the mental & phsycial state of who you are supplying to. Ultimately I will be speaking to my stoma team to see if a better supplier other than Fittleworth can be found !

Reply from Fittleworth
5th August 2026

Thank you for your feedback. We're very sorry to hear about your experience and understand how upsetting and stressful it must be when you're waiting for essential supplies. We appreciate how concerning it is to be running low on bags and feel that the urgency of your situation has not been fully recognised. We sincerely apologise for the delays and for not meeting the level of service you expected from us. Please contact our team directly so we can investigate this matter fully, review what has happened with your prescription and emergency request, and ensure your concerns are addressed.

Regards

Joana, Customer Experience Specialist - Fittleworth

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