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Review for Fittleworth by Colin

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Colin, July 2026

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Hi, I don’t know why I’m writing this because every time I get one these to fill in I always bring up the problems with the cap that pushes on to the urine outlet, the cap never ever stays on it falls off. There's never a fix put in place and I never hear of any information concerning this problem. Apart from this everything is good.

Hi, I don’t know why I’m writing this because every time I get one these to fill in I always bring up the problems with the cap that pushes on to the urine outlet, the cap never ever stays on it falls off. There's never a fix put in place and I never hear of any information concerning this problem. Apart from this everything is good.

Reply from Fittleworth
14th July 2026

Thank you for your feedback. We're pleased to hear that, overall, you're happy with our service. However, we're sorry to learn that you've continued to experience issues with the cap on the urine outlet and that you feel your concerns have not been addressed. We appreciate you raising this again. Please could you give us a call to discuss your concerns in more detail? This will allow us to raise the issue directly with our purchasing team and the manufacturer for further investigation. Thank you for taking the time to share your experience and for your continued support.

Regards

Joana, Customer Experience Specialist - Fittleworth

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