Report Review

  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Fittleworth by Debra

Upvote

Debra, March 2025

Upvote
1.75 out of 5
Reliability
Communication
Product Range
Friendliness

Ordered products on 11.2. 25. Prescription sent 17.2.25 plus extra 20.2.25. Promised products on 26.th for delivery 28.2.25. Email 26.2. 25. You can't deliver as no Prescription. Funny that. I had the prescription read out to me earlier that day. You do have it. 27.2.25. Spoke to James. Was "guaranteed" delivery on 28.2.25. Nothing arrives. No e mail from DPD. Rang yet again abd spoke to Jay who "promised" me I would recieve my order

Ordered products on 11.2. 25. Prescription sent 17.2.25 plus extra 20.2.25. Promised products on 26.th for delivery 28.2.25. Email 26.2. 25. You can't deliver as no Prescription. Funny that. I had the prescription read out to me earlier that day. You do have it. 27.2.25. Spoke to James. Was "guaranteed" delivery on 28.2.25. Nothing arrives. No e mail from DPD. Rang yet again abd spoke to Jay who "promised" me I would recieve my order on 1.3.25. Did not happen! Rang yet again and spoke to Lei mae. Told my order coming now. Requested to make a formal complaint. Was later e mailed to say it was due to low stock. I don't believe this as you've had since 11.2.25 to get things in stock or inform me there was a problem. If I could score zero for customer services and the order being dealt with in a timely manner, I would

Reply from Fittleworth
4th March 2025

Hi Debra, Thank you for taking the time to leave a review. I'm sorry to hear you've had an ongoing issues with your order. Please can you email DRMqueries@fittleworth.com with your full name, DOB and what has happened so we can investigate further.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Leave a comment

"*" indicates required fields

This field is hidden when viewing the form
Name*