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Review for Fittleworth by Diane

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Diane, November 2024

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

For a very long time, I was unable to contact Fittleworth, phone never picked up!!! The email process is NOT straight forward, eventual, I had a response but nothing compares to the anxiety and stress issues…..still can't get them to respond to the only phone number available. Delivery has always been very good 👍 The staff are friendly and helpful

For a very long time, I was unable to contact Fittleworth, phone never picked up!!! The email process is NOT straight forward, eventual, I had a response but nothing compares to the anxiety and stress issues…..still can't get them to respond to the only phone number available. Delivery has always been very good 👍 The staff are friendly and helpful

Reply from Fittleworth
5th November 2024

Hi Diane, Thank you for taking the time to leave a review. I'm sorry to hear that you've struggled to get through to us and how that has impacted you. We've recently welcomed a cohort of new staff to help you with orders and queries therefore, you should start to see quicker response times fairly soon.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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