Review for Fittleworth by Edward

What a disgraceful service, after six weeks of no deliveries and many unanswered emails like the one below. I have now resorted to washing out and reusing bags, hoping a delivery might turn up!

Good afternoon,

Thank you for letting me investigate the problems you have had. I can see that a web order was placed for the bags and accessories. The bags were requested to be a smaller version of the ones you’ve had, so we placed an order for them. We received the prescription for a different item, so we didn’t dispense it. We then placed an additional order for the item but only for one box. I have raised a complaint for this. There are two failures here: we should have contacted you to advise and place the correct order, and we could have used that prescription as the items are the same price. 

We then had the next web order placed, but it wasn’t placed on the system – I have raised a complaint for this. We then had the next web order, which is what we have sent you as the emergency box to tide you over. Can you confirm the order you need is: Black bags, x10 Dry wipes, and other related items?

I will chase this with the GP. I am so sorry this wasn’t chased up for you or explained when you spoke to our representative – they don’t have access to the web order portal nor @caring, so weren’t able to tally up the web order numbers with the order numbers used when we placed the orders. How long will the box we sent last? I can only apologise at this stage. I will share this feedback with my director so she can see what has happened. I would like to rebuild the confidence you have with us. Please let me know about the order and if it is correct, and I can speak with the GP to ensure the items we’re sending are correct.

Thank you,  

Kind regards,  

Customer Experience Improvement 

—

Morning,

Thank you for looking into my complaint. I’m not sure whether you will receive this email, as umpteen emails I have sent to caring@Fittleworth.com during August were never answered, only occasionally by an automated reply. In answer to your below email, for a start, the emergency box sent in August was actually the wrong item. I confirm the order I need, which is outstanding, is:

x10 Black bags  

x10 Dry wipes  

 Other items

The last box you sent last week as another emergency box has already been used. One box of 10 lasts 3 days; you sent the one box last week, expecting it to last until my next order, which is due to arrive 16th Sept?? I don’t believe that order will turn up based on your track record. Also, last week, I duplicated the 16th order on the phone, as I have no faith, and there has been no confirmation of that. You will have heard the order-taking place on the recorded conversation. You are at total fault and have left me in a dire predicament. Please now confirm when I will be receiving my orders, as things are desperate on this end, trying to reuse old bags!!!

I STILL HAVEN’T HAD A REPLY, PLEASE HAVE THE COURTESY TO ANSWER!!!!!

Note: This review has been edited by Healthcare Delivery Reviews to remove personal information while maintaining the original sentiment and meaning.