Review for Fittleworth by Fred

I’ve been ordering for my wife for several years without too many problems but since the system was changed recently to Fittle hub very little Has gone right. I’ve come to the conclusion that it was designed for Fittleworth not the users. Ive made a number of suggestions to make it more user friendly but they’ve been ignored. 2 examples ‘* 2 different reference numbers are used for each order with no cross reference between them and when DPD advise that they’re expecting an order they use their own reference number. Surely it’s not impossible to only use one number from order to delivery. They also use terminology that only Fittleworth staff would understand not the user. Like Care Centre . My suggestions if implemented would make it a whole lot easier to use. The other big problem is that they sometimes send the wrong items . This requires yet another order for the correct ones and a phone call or email from me. The correct item is then sent but it happens again which is very frustrating. Please Fittleworth please have a look at you’re system fro the user’s angle and make it easier to use and remember it’s people’s health your dealing with