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Review for Fittleworth by gill

Upvote

gill, July 2024

Upvote
2.75 out of 5
Reliability
Communication
Product Range
Friendliness

Customer care and communication needs much improvement

Customer care and communication needs much improvement

Reply from Fittleworth
25th July 2024

Hello Gill, I am so sorry to see that you have had problems with our communication and care, please can you email me at DRMqueries@fittleworth.com with your full name and DOB with some further feedback? Thank you in advance, Laura

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth
Reply from Fittleworth
25th July 2024

Dear Gill, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Many thanks

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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