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Review for Fittleworth by Gordon

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Gordon, August 2026

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4.75 out of 5
Reliability
Communication
Product Range
Friendliness

During the reordering process on the phone you always find the staff to be reliable, knowledgeable and friendly. They take time to ensure all the prescription items were available and inform you of the delivery date during the process. The only fault I have with Fittleworth is the online ordering process doesn’t work and although I log into my account and can clearly see my previous orders it will not allow me to order any

During the reordering process on the phone you always find the staff to be reliable, knowledgeable and friendly. They take time to ensure all the prescription items were available and inform you of the delivery date during the process. The only fault I have with Fittleworth is the online ordering process doesn’t work and although I log into my account and can clearly see my previous orders it will not allow me to order any items.

Reply from Fittleworth
5th August 2026

Thank you for your feedback. We're delighted to hear that you find our team reliable, knowledgeable, and friendly when placing your orders by phone, and that they keep you informed throughout the process. We're sorry to hear that you've experienced difficulties with our online ordering system. We appreciate how frustrating it must be to log in, view your previous orders, but not be able to place a new order online. Please contact our team so that we can raise this with the relevant department and investigate the issue further. Thank you for bringing this to our attention and helping us improve our service.

Regards

Joana, Customer Experience Specialist - Fittleworth

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