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Review for Fittleworth by Iain

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Iain, May 2024

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Ordered my stomach bags on/around 15th April with spray and wipes. Del within 2 weeks , however they rang on Friday 19th asking me to sort out prescription from doctors which I did. They sent the spray and wipes but no bags. week of 24/25 april they go on shutdown for training purposes with absolutely no access to any customer service whatsoever having not sent my stoma bags. Today 8th may still no bags so

Ordered my stomach bags on/around 15th April with spray and wipes. Del within 2 weeks , however they rang on Friday 19th asking me to sort out prescription from doctors which I did. They sent the spray and wipes but no bags. week of 24/25 april they go on shutdown for training purposes with absolutely no access to any customer service whatsoever having not sent my stoma bags. Today 8th may still no bags so I rang fittleworth and after a 40mins being on hold then a further 10 mins was told my order would be 14th, just about a whole month. After stating I'm down to last 3 bags they can get them out to me for Friday. Fingers crossed (best option) I can make 3 bags last or else I'll be holding toilet paper over my stomach.

Reply from Fittleworth
9th May 2024

Good morning Iain, Thank you for leaving us a review, I apologise that you have not had the best experience with us. Please can you email DRMqueries@fittleworth.com with your full name and DOB and I will check on your order and investigate what has happened. Thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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