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Review for Fittleworth by Ian

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Ian, May 2025

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1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Recent changes are a pain and a disaster. Why was this change made, I wonder ? It has made everything more difficult from start to finish. Ordering is a nightmare, there is no eMail message to confirm the order, which was as useful and helpful item. The latest delivery is not cut to size. Why has this information been lost. I can cut the stoma bags myself , but it is a slow and laborious

Recent changes are a pain and a disaster. Why was this change made, I wonder ? It has made everything more difficult from start to finish. Ordering is a nightmare, there is no eMail message to confirm the order, which was as useful and helpful item. The latest delivery is not cut to size. Why has this information been lost. I can cut the stoma bags myself , but it is a slow and laborious process. Why could this information not be transferred from the "old " site ? Overall its more stress less help and an inferior service leading to and inferior product delivered.

Reply from Fittleworth
27th May 2025

Hi Ian, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced difficulties when placing an order on Fittlehub. Please can you email DRMqueries@fittleworth.com with your full name and DOB so we can investigate why you're not receiving order confirmation emails. Regarding cutting instruction, all the information should be exactly the same as long as they've been added to your Fittleworth account. When placing you're Fittlehub orders you need to click on the little scissors next to the product details to select your cutting. For further Fittlehub support please see https://www.fittleworth.com/order-online/ordering-online-faqs/

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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